Satisfaction among Outpatients Using Services at the Department of Diagnostic Imaging, National ENT Hospital in 2023

TAY - TÂM - TRÍ - TỰ HÀO
PDF (English) Download: 20 View: 188

Ngôn ngữ sử dụng

Cách trích dẫn

Nguyen, T. L., Do, A. T., Duong, V. L., & Tran, V. H. (2024). Satisfaction among Outpatients Using Services at the Department of Diagnostic Imaging, National ENT Hospital in 2023. Tạp Chí Khoa học Điều dưỡng, 7(02), 63–71. https://doi.org/10.54436/jns.2024.02.799

Tải xuống

Dữ liệu tải xuống chưa có sẵn.

Tóm tắt

Objectives: Describe the satisfaction among patients using services at the Department of Diagnostic Imaging, National ENT Hospital.

Methods: Cross-sectional descriptive study was performed among 2085 patients at the Department of Diagnostic Imaging from March 2023 to September 2023, using the satisfaction assessment questionnaire according to the decision No. 3869/QD-BYT.

Results: Patients satisfied with service access was 87.3%; Patients satisfied with information transparency and medical examination procedures were 85% ; Regarding facilities and service facilities, overall satisfaction only reached 73%; The satisfaction regarding behavior and communication was 93.4%. As a result of providing services, the overall satisfaction rate reached 89.4%. Level of evaluation compared to patient expectations: The proportion of patients rating the hospital was more than 80% or more compared to their expectations was 70%.

Conclusion: Patient satisfaction with services at the Department of Diagnostic Imaging, National ENT Hospital was relatively good. It was necessary to further improve materials and service facilities to continue to improve to serve patients.

https://doi.org/10.54436/jns.2024.02.799

Từ khóa

Satisfaction, patients, diagnostic imaging department Satisfaction, patients, diagnostic imaging department
PDF (English) Download: 20 View: 188

Tài liệu tham khảo

Ministry of Health. Decision No. 1313/QD-BYT on promulgating instructions for medical examination procedures at the hospital’s medical examination department. 2013.

Ministry of Health. Decision No: 25/QD-BYT. Regarding the issuance of the document “Guidelines for technical procedures for diagnostic imaging and interventional radiology”. 2014

Ministry of Health. Decision No. 3869/QD-BYT promulgating forms and instructions for patient and medical staff satisfaction surveys. 2019

Ministry of Health. “Initial results of administrative procedure reform in improving technical processes in medical examination and treatment” according to Decision No. 1313/QD-BYT dated April 22, 2013. 2015.

Ministry of Health. Decision No. 3869/QD-BYT Decision to issue questionnaire forms and instructions for patient and medical staff satisfaction surveys. 2019

Nguyen Le Hong Van, Truong Tuan Anh, Tran Hai Ly and colleagues. Current status of satisfaction for medical examination services of Thanh Hoa Provincial Center for Disease Control. Journal of Nursing Science, volume 3, number 3, pages 33-40. 2020.

Do Thi Oanh et al. Survey on the satisfaction of family members of pediatric patients undergoing tonsillectomy and adenoidectomy at the Department of Pediatric ENT. Basic topic of National ENT Hospital. 2020.

National ENT. Patient satisfaction survey report in the first, second, third, fourth quarters of 2022 and first quarter of 2023 from the Quality Management Department. 2023.

Nguyen Thanh Phu. Survey of satisfaction of patients coming for medical examination and treatment at Vinmec Hospital in 2019. Graduation topic of specialty I at Nam Dinh University of Nursing. 2019.

Nguyen Bich Huong et al. Survey of outpatient satisfaction at the Department of On-Demand Examination and Treatment, Nationa ENT Hospital. Basic topic of National ENT Hospital. 2021.

Pham Ngoc Hieu. Evaluating the satisfaction of inpatient patients at the Throat - Laryngology Department of the National ENT Hospital. Basic topic of Nationa ENT Hospital. 2019.

Creative Commons License

công trình này được cấp phép theo Creative Commons Attribution-phi thương mại 4.0 International Giấy phép .

Bản quyền (c) 2024 Tạp chí Khoa học Điều dưỡng