Tóm tắt

Objectives: Describe factors related to waiting time for examination at the outpatient department - 108 Military Central Hospital.

Research participants and methods: Cross-sectional descriptive study analyzing 800 patients on medical examination from April 2022 to December 2022.

Results: The longest waiting time for medical examination for people under 18 years old was 283.2 ± 173.9 minutes, and the shortest was for people over 60 years old: 189.5 ± 131.8 minutes. Among the participants, the longest medical examination time was 253.7 ± 111.8 minutes, the shortest was the health insurance group: 183.2 ± 131.4 minutes. The relationship between waiting time for medical examination and the day of medical examination, Tuesday was the day with the highest number of medical examinations (190 patients) and also the day with the longest medical examination time: 245.1 ± 132.9 minutes (4 hours 05 minutes). Waiting time for medical examination is, as a rule, the more clinical tests are performed, the more waiting time for medical examination increases. For 4 tests, the longest waiting time for medical examination was 331.3 ± 122.6 minutes (5 hours 31 minutes), and no test had the shortest time of 50.7 ± 772.9 (51 minutes). The waiting time for medical examination among the group of patients who had blood tests, ultrasound, X-ray, functional diagnosis, and gastrointestinal endoscopy was longer than the group who did not perform these techniques.

Conclusion: Factors are statistically significantly related to patient waiting time for examination including age, education level, occupation, mobility, number of medical examinations, hospital distance, time to register for medical examination and treatment, and number of paraclinical tests.