Ngôn ngữ sử dụng
Cách trích dẫn
Tải xuống
Tóm tắt
Objective: To identify factors associated with patient satisfaction regarding In Vitro Fertilization (IVF) services at the Reproductive Support Center in Hospital of Post and Telecommunications in 2024.
Methods: A cross-sectional study was conducted among 250 female patients diagnosed with infertility who underwent IVF treatment at the Reproductive Support Center, Hospital of Post and Telecommunications, between January and October 2024. Data were collected using a Vietnamese-language questionnaire, translated and validated based on Gonen’s (2016) original instrument. Descriptive statistics and correlation analyses were applied.
Results: Patient satisfaction with healthcare staff, information provision, and facility conditions achieved mean scores (X ± SD) of 6.31 ± 0.67, 6.30 ± 0.68, and 6.12 ± 0.87, respectively, on a 7-point scale. Satisfaction demonstrated weak negative correlations with age, income, duration of infertility treatment, and number of follow-up visits.
Conclusion: To improve patient satisfaction in IVF services, it is essential to enhance healthcare staff communication skills, upgrade physical infrastructure, and reduce treatment duration and frequency.
Từ khóa
Tài liệu tham khảo
Nguyen Thanh Tuan, Nguyen Viet Quang, Ho Sy Hung, et al. Characteristics of women undergoing in vitro fertilization at the National Center for Reproductive Support, Central Obstetrics Hospital.Vietnam Medical Journal. 2024;539(1B). https://doi.org/10.51298/vmj.v539i1B.9904
Vu Van Du, Nguyen Huy Tuan, Nong Minh Hoang, et al. Satisfaction of outpatients at the Central Maternity Hospital in 2021. Journal of Medical Research. 2023;168(7):226-236. https://doi.org/10.52852/tcncyh.v168i7.1763
Samadaee-Gelehkolaee K, McCarthy BW, Khalilian A, et al. Factors associated with marital satisfaction in infertile couples: A comprehensive literature review.Global Journal of Health Sciences. 2015;8(5):96. doi: 10.5539/gjhs.v8n5p96.
Nguyen Thi Phuong Dung. Assisted reproduction from a health economics perspective: costs and access to treatment.Obstetrics and Gynecology Magazine. 2019;17(1). doi:10.46755/vjog.2019.1.589
Gonen LD. Satisfaction with in vitro fertilization treatment: patients’ experiences and professionals’ perceptions.Fertility Research and Practice. 2016;2:1-11. https://doi.org/10.1186/s40738-016-0019-4.
Dang Thi Mai Luong. Customer satisfaction with in vitro fertilization services at the Center for Reproductive Support and Transplant Technology, Hanoi Medical University Hospital. Hanoi Medical University; 2020.
Ahmed MR, Mostafa MF, Mahmoud GA, Farghaly TA. Women’s Satisfaction Toward IVF (In Vitro Fertilization) Care in Public Versus Private Center.Assiut Scientific Nursing Journal. 2019;7(19):104-111.
Ngo Thi Yen.Customer satisfaction with in vitro fertilization treatment and some influencing factors at the National Center for Reproductive Support, Central Maternity Hospital in 2018. School of Public Health; 2018.
Chausheva N, Ozdal MA. Patient Satisfaction and Quality-Of-Life in Vitro Fertilization Services: Development of a Validated Instrument.Research Square. 2023. DOI:10.21203/rs.3.rs-3135863/v1.
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