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Satisfaction of patients and their family members at the Nam Dinh mental hospital | Journal of Nursing Science
Satisfaction of patients and their family members at the Nam Dinh mental hospital

HAND - HEART - HEAD - HONOR
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Phan, V. H., Mai, A. D., Nguyen, T. H., Mac, T. H. N., & Ngo, T. K. C. (2019). Satisfaction of patients and their family members at the Nam Dinh mental hospital. Journal of Nursing Science, 2(2), 76–82. Retrieved from https://jns.vn/index.php/journal/article/view/65

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Abstract

Objective: To assess the satisfaction of the inpatient treatment and their careers on the means of serving the patient; hospital facilities; equipment and attitudes; behaviors, professional capacity of medical staff at Nam Dinh Mental Hospital.

Method: A Cross-sectional descriptive study was conducted from July to September2017in four Clinical departments of Nam Dinh Mental Hospital.

Results: The results showedthat 126 inpatients treatment and their careers were interviewed including 64 male, 62 female aged 20 and above. The satisfied rate up for the criterias: means of serving the patient; infrastructure; hospital equipment andattitudes; behaviors, professional capacity of medical staff were 37.3% . The Criteria for drug distribution and Using instructions reached the highest of satisfactions (100%).

Conclusion: The satisfaction of the inpatient treatment and their careers on the means of serving the patient; hospital facilities; equipment were 75% and professional capacity of medical staff was 97,84%.

Keywords

hospital, services, inpatient treatment, satisfaction Bệnh viện, dịch vụ, điều trị nội trú, hài lòng
PDF (Tiếng Việt) Download: 607 View: 1589
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